Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the typical delivery time for furniture orders?
Standard delivery for in-stock items typically takes 7-14 business days. For custom-made or upholstered pieces, please allow 6-10 weeks for production and shipping.
Do you offer White Glove Delivery and assembly?
Yes, we offer White Glove Delivery for an additional fee. This service includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
You may return most items within 30 days of delivery. Please note that custom-made furniture and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. For large furniture items, our freight partner will contact you directly to schedule a delivery window.
Are your materials sustainably sourced?
At Divano, we prioritize quality and ethics. Our wood is sourced from FSC-certified forests, and we use eco-friendly, low-VOC finishes on all our handcrafted pieces.
Do you provide fabric swatches before I purchase a sofa?
Absolutely. You can order up to five fabric or leather swatches for free through our website to help you make the perfect choice for your space.