Returns & Exchanges
At Divano, we want you to love your new furniture as much as we do, which is why we offer a 30-day satisfaction guarantee on all standard home decor and furnishings. If your selection isn't the perfect fit for your space, our streamlined returns process ensures a hassle-free experience from start to finish.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare for Pickup
Ensure the furniture is disassembled and placed back in its original packaging; for large items, our white-glove team will contact you to schedule a convenient collection window.
Inspection Process
Once your items arrive back at our warehouse, our quality control team will inspect them within 3-5 business days to confirm they are in original condition.
Receive Your Refund
After approval, your refund will be processed immediately to your original payment method, minus any applicable restocking or shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing